Abstract:
Since the rapid advancements in technology, lifestyle and demographic of people, traditional branch banking is turning
into electronic banking systems. Customers tend to have a high level of conceivable perception regarding online banking
than the traditional banking systems. In this context, the study aims to determine the extent of customers’ perception of
the electronic banking system in the Anuradhapura district, mainly in the town area. A structured questionnaire was
distributed among 200 electronic banking operators of eight selected banks in the Anuradhapura district. The findings
revealed that the customer’s perception towards electronic banking is high in the Anuradhapura district. Further, results
of descriptive statistics indicated that ease of use, security, accessibility, convenience and usefulness also at a high level.
Also, the regression findings confirm that there is a positive relationship between customers’ perception except
convenience and each dimension related to electronic banking.
