Abstract:
The COVID-19 pandemic has interrupted the usual functioning of several activities across the world, including education
and learning. Sri Lankan education system made a notable change to the online education system after shutting its
physical classes in universities due to the COVID-19 pandemic. As per the Asian Development Bank survey,
approximately 90% of undergraduate students were able to attend online education in the end of September 2020. The
transformation towards online education during the COVID-19 pandemic has driven numerous scholars’ attention to
online learning, however, there is still a lack of studies available in Sri Lankan context. To fill the existing empirical
knowledge gap this survey was conducted to examine the critical factors influencing on student’s satisfaction in online
learning. The quantitative study was conducted based on primary data which were collected among 306 undergraduate
students in a selected Sri Lankan State University by using an electronic questionnaire. The results of this study revealed
that instructor quality, perceived usefulness and ease of use, and course delivery have a significant impact on students’
satisfaction in online learning. At the same time, interaction and technology factors do not have a significant impact on
students’ satisfaction in online learning. Consequently, these research findings have provided some noteworthy
contributions to educators and policymakers to identify and understand the factors which will increase student’s
satisfaction in online learning
